Refund Policy
At Maison Mials, we strive to provide you with a pleasant and satisfying shopping experience. However, if for any reason you are not completely satisfied with your dress purchase, we have a clear and simple refund policy in place to give you peace of mind.
Refund conditions
To be eligible for a refund, please ensure your request meets the following criteria:
- Claim Period : You have 30 days from the date of receipt of your order to request a refund.
- Item Condition : Dress must be unworn, unwashed and in its original condition with all tags attached. Items showing signs of wear or alterations will not be accepted.
- Packaging : The dress must be returned in its original packaging or in equivalent packaging that adequately protects the product during transport.
Return Procedure
- Return Request : Contact our customer service at [customer service email address] or via our contact form on the website to initiate a return request. Please include your order number and the reason for the return.
- Return Authorization : Once your request is approved, we will send you a return authorization along with detailed instructions on how to return the item.
- Return Shipping : Send the item to the address provided in the return authorization. Please use a traceable shipping service and retain your proof of shipping until the refund is processed.
Return Fees
Return costs are the responsibility of the customer, except in cases where the product is defective or an error was made on our part in shipping your order.
Refund Processing
- Item Inspection : Once we receive your return, our team will inspect the item to ensure it meets our refund requirements.
- Notification : You will receive an email notification confirming that we have received and inspected your return. We will also notify you of the approval or rejection of your refund request.
- Refund Time : If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 5 to 10 business days.
Non-Refundable Items
Gift cards, sale or clearance items are not eligible for a refund.
Exchanges
If you would like to exchange your dress for a different size, color or style, please follow the returns procedure above and place a new order for the desired item.
Delivery Problems
If your order has arrived damaged or incorrect, please contact our customer service within 48 hours of receiving your order. We will do our best to resolve the issue quickly.
Contact
For any questions regarding our refund policy, please contact our customer service at heygirlzz840@gmail.com.
Thank you for choosing Maison Mials. We are committed to providing you with the best dresses and service possible.